5D Customery Centricity

Loyal customers, more growth and higher profits. The benefits of a customer-centric approach are obvious. An increasing number of companies are shifting from a product-centric focus to a customer-centric strategy.

The webinar provides a good overview on Customer Centricity (CX), covers a number of topics and includes useful advice on how to apply it. From good to best!

You will learn:

  • CX – Strategy: more than you believe and less than you think
  • CX – Structure: the data and processes thing
  • CX – culture and leadership: where failure starts

Whoever is curious, learns more!

When, if not now ...

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