5D Customery Centricity

Loyal customers, more growth and higher profits. The benefits of a customer-centric approach are obvious. An increasing number of companies are shifting from a product-centric focus to a customer-centric strategy.

The webinar provides a good overview on Customer Centricity (CX), covers a number of topics and includes useful advice on how to apply it. From good to best!

You will learn:

• CX – Strategy: more than you believe and less than you think
• CX – Structure: the data and processes thing
• CX – culture and leadership: where failure starts