COMPETENCIES

YOUR GOAL IS MY GOAL

We don’t develop people, teams, and companies from scratch; instead, we engage all stakeholders in the process.

Customer-Centricity

PUTTING THE CUSTOMER AT THE CENTER

To achieve long-term success, companies must focus on exceptional customer experience and customer centricity.

Talent Development

PUTTING PEOPLE AT THE CENTER

Success requires a shared mindset across all levels of a company, from executives to employees.

Business development

PUTTING THE COMPANY AT THE CENTER

Strategy, structure, and culture are the foundations for successful business development.

Innovation Development

INNOVATION AT THE CORE

Impossible is not an option: Creative ideas are the key to solving problems.

"Success comes from making others successful—not just in theory, but in practice as well.”

PROJECTS

Customer centricity

Workshop on “Customer-centric problem solving” using the design thinking approach; design and implementation of a company-wide “Eniwa Sales Day”.

Stephan Koch Head of Sales /
Member of the Executive Board
Eniwa

Customer centricity

Impulse workshop as part of a marketing conference on the topic of “customer amazement” with concrete measures for implementation.

Augustin Mettler President
DIE SCHWEIZER BRENNER

Business development

Sparring partnership in the start-up phase of the company.

Dr. Andreas Ita Managing Partner
Orbit36

Customer centricity

Conception and implementation of workshops and presentations on the topic of “customer amazement”; support with implementation in everyday life.

Michel Bronner CEO and Founder
A-Plus

Business development

Multi-stage, Switzerland-wide mission statement process involving all employees; team and leadership development; training in customer focus and sales, partly using a coach-the-coach approach; sparring partnership at owner and management level.

Fabian Bartlomé CEO
Import Optik

Business development

Team and leadership development, partly using a train-the-trainer approach; training in the area of customer centricity; sparring partnership at owner and management level.

Dominik Maegli Owner
MAEGLI-tick different

Customer centricity

Consulting services on strategic core topics of customer centricity; methodical and didactic support for the implementation of the mission statement in everyday life.

Frédéric Füssenich CEO
Rigi Bahnen AG

Customer centricity

Training on the topic of friendliness and complaint management; concrete measures for implementation in everyday life.

Sonja Breitler Head of Human Resources
Natur- und Tierpark Goldau

Customer centricity

Support for the technical set-up for conducting virtual customer meetings; training in personal presentation skills for virtual meetings.

Patrick Trachsel Managing Director
Nobel Pharma

Customer centricity

Conception, planning and implementation of an employee- and customer-centered innovation process around services, product and guest experience.

Eugen Cantieni Head of Products and Services
Rhaetian Railway

Customer centricity

Support for the technical set-up for conducting webinars for customers; training in methodological and didactic principles as well as personal presentation skills for virtual customer events.

Selina Keller Head of Marketing
OPO Oeschger AG

Customer centricity

Workshop for all employees on the topic of “customer amazement” with concrete measures for implementation in everyday life.

Marcel Hinderer Host
Hotel Villa Honegg

Business development

Several years of collaboration in the areas of organizational development, management and team development, leadership topics, mission statement process; employee training on the topic of customer centricity.

Jürg Balsiger former Director
Stanserhorn-Bahn

Customer centricity

Conception of an interactive module for over 300 participants in the form of a “World Café”; training of internal moderators in a train-the-trainer approach.

Michaela Matzneter former Head of Marketing
ACP

Team Development

Organization and implementation of a nationwide workshop, subsequent support from the analysis of the results to the planning of measures and their implementation in everyday life.

Georges Kueng Business Controller, Member of the swiss executive board
Ericsson

Leadership and talent development

Conception, design, organization and implementation of a global multi-stage program for around 400 participants from technology and IT.

Axel Lehmann former member of the UBS Group Executive Board
UBS

Customer centricity

Conception and implementation of a comprehensive program to position and present internal key personnel as experts and brand ambassadors.

Tanja Zimmermann former Director Marketing & Communication
Germany/Austria/Switzerland and CEE Region BNY Mellon

«Um innovative, clevere und interessante Ideen zu entwickeln, schöpft brandhub aus einem grossen Pool von Möglichkeiten und findet immer die passende Methode für Ihre Fragen.»

CONTACT US